Shipping and Delivery Policy

At Clara Callum Jewellery, we are committed to providing our customers with a smooth and reliable shopping experience. To ensure your purchases arrive safely and on time, please review our delivery guidelines below.

Shipping

We offer FREE shipping within Canada via our trusted partners — Canada Post, Purolator, FedEx, and UPS — including a tracking number for every order.

Processing Time for Delivery

All orders are processed within 1 business day (Monday to Friday).
Please note that no orders are shipped or delivered on weekends or public holidays.

Orders received before 11:00 p.m. (EST) from Monday to Friday will be shipped the same day.
If there is any delay in processing or shipping your order, you will be notified promptly by email.

Delivery Times

Estimated delivery time within Canada: 3–10 business days (Monday to Friday).

Delivery times may vary based on your location and the items ordered.
Please ensure that your billing and delivery details are accurate — if an address issue occurs, we will contact you to confirm before shipping.

Delivery Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information typically becomes active within 24 hours.

You can check your delivery status anytime using the tracking link provided in your email.

For details on returns and refunds, please visit our Return & Refund Policy page.

International Shipping

We currently do not offer international shipping. Orders are shipped only within Canada at this time.

Delivery Issues

If your order is lost, damaged, or stolen during shipment, please contact us right away.
We will work with the shipping carrier to resolve the issue and ensure that you receive your items as soon as possible.

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We are here to help you.